Terms of Service

An Agreement is entered into between DocuPrep Xpress (Herein after referred to as “Company”) and the Client (Hereinafter referred to as “Client”). For the extent of this agreement the term “Federal Repayment” and extensions of the phrase will refer to the repayment of any monies owed to the Department of Education.

Company is not the Department of Education, a lender, a debt consolidation company, or a law firm and does not provide legal advice. Company provides document preparation services to assist consumers who are applying for federal repayment programs using Department of Education (“DOE”)/approved forms, regulations and or websites. Company is an S Corporation and for a fee the Company will assist in data collection, analysis, interpretation, presentation of available options and will complete for clients approval, signature and submission all documents required for federal repayment programs offered by the DOE or its servicers. Clients payments for the requested services to Company are in no way to be considered as pay towards any outstanding loan debt obligations and Company does not imply as such.

Full Money Back Guarantee

Company guarantees that its documents will be sufficiently accurate and comprehensive and Company makes no guarantees either written or implied that the outcome of Client’s submission will be satisfactory to client. However, all documents will be properly completed and the entirety of Clients provided information will be used in so that Client should receive the selected Federal Repayment Program/Rehabilitation approval, Discharge, Cancellation, Forgiveness and Monetary Award or acceptance into another DOE-offered program for Federal Repayments using current Lender/Servicers. Company reserves the right in this section to offer a full refund to clients based on successful completion of services but denial of Federal Repayment or Benefits. This section shall survive for the duration of this agreement and shall not supersede “Cancellation or Termination Policies”.

Cancellation Policy

The Company’s cancellation policy is designed to exceed state law requirements (for the Client’s protection) and be easy to understand: If you are unhappy, unsure, not interested or do not choose to utilize Company’s services within (72) Seventy-two hours of signing this agreement Client may cancel with no penalty. After 72 hours this agreement will be considered full and binding and Company will have completed work on Client’s behalf. Client may not cancel this agreement after the 72 hour “Cooling off period regardless of circumstance”. If client chooses to cancel this agreement during the “72 hour cooling off period” client should simply send an email to info@dpxpress.com or facsimile to the Company requesting cancellation of your contracted service. Refunds are issued and Termination Fees are assessed on a case by case basis and shall be determined based on services rendered and stages completed as per Section I-IV. Once Company completes its document preparation services and sends documents to Client, Client shall not be entitled to a refund unless Client requests such cancellation within their state statutory cancellation right. If at any time you have questions, please do not hesitate to call or write to us directly. In the event that Client Terminates or Abandons this agreement, Client agrees to work with a designated 3rd party collections or service agency in order to pay any outstanding fees owed to Company.

Termination/Abandonment Fee

The intent of this section is to enforce appropriate communication, however where Company resources are exhausted on unsuccessful Client attempts, Company will place Clients file on a permanent hold until outstanding monies owed are paid through 3rd party collection efforts or otherwise. Additionally, this section provides reinforcement of the limitations for a client requesting to cancel this agreement prior to completion of all services.

• Abandonment – Client understands that Company may at any time prior or following the 72 hour “Cooling off period” terminate this agreement or place Clients on a Hold for violations of the Timely Communication of Information policy in section 2. Should client violate this policy, the agreement shall remain in effect and client’s file shall be placed on a hold until Stage 1 fees have been collected (through 3rd party efforts or otherwise”. Company will to the fullest extent of this agreement attempt to communicate with client utilizing all available means. In the event a client does not respond to the 72 hour request then 48 hour request, then the final 48 hour request all services shall be suspended and a final Email Notification of abandonment shall be sent and client. File shall be placed on hold until client re-contacts Company or until outstanding fees are paid in order to move onto the next stage.
• Termination – Client understands that Client may cancel services requested with no penalty or fee assessment within the first (72) Seventy-Two hours of signing regardless of any work performed on Clients behalf.

Termination/Abandonment Fee

Client hereby agrees to defend and indemnify Company and any supporting servicer from and against any claims and liability of any nature whatsoever arising out of or in connection with Client’s failure to timely provide requested information to Company, Client’s lack of authority or ability to complete terms of this Agreement, and all other claims arising out of this Agreement or relating to Client’s Federal Repayments and other financial obligations. This Agreement constitutes the entire agreement between the parties. Company makes no warranty, express or implied, as to the fitness of any recommendation it may make to Client arising out of this Agreement. Except for cause, Client unconditionally waives any right of action against Company and support servicer, its officers, directors, employees, agents, brokers and assignees, at law, equity or any other cause of action for any reason, directly, indirectly or proximately believed to arise out of this Agreement, for any damages of any nature whatsoever that Client may incur by reason of Client following any recommendation of Company or Client’s failure to follow any recommendation of Company, whether any singular, concurrent or series of recommendations are acted upon or not acted upon in whole or in part by Client. This section shall survive any termination of this Agreement.